Terms and Conditions
About Us
General Terms and Conditions
Payment Methods
Payment Authorisation
Delivery / Shipping
Product Information
Prices
Discounts and Promotional Prices
Warranty
Your Right To Cancel / Distance Selling Regulations
Returns Policy
Security
Fraud
Minors
Privacy Policy
Working Days
Contact Details
THIS PAGE IS PRINTER FRIENDLY
About Us
Our website is designed for ease of use, speed and security and we are very very keen to hear your views on both the site and our service so please do give us your feedback.
Speedwaydvd.com is a web site set up by BHP Sport, registered in England and Wales. Company registration number: 1529057
General Terms and Conditions
By using this web site and purchasing products from it, you are agreeing to these terms and conditions. These terms and conditions help to keep this website a safe place to trade and set out the agreement reached between you and BHP Sport. None of the below affect your statutory rights as a consumer. These terms and conditions shall be governed by and construed in accordance with English Law.
Upon using the checkout facility you agree that the details you provide to BHP Sport for the purpose of ordering or purchasing goods or services are correct, that the credit or debit card you are using is your own and that there are sufficient funds to cover the cost of the goods or services ordered.
All goods remain the property of BHP Sport until paid for in full.
No orders are accepted until they have been successfully processed. Once received, we will process your order for dispatch as quickly as possible. This is usually within 2 working days, however it may be longer during very busy periods.
BHP Sport reserves the right to cancel your order or part thereof (with a refund within a maximum of 30 days) if our suppliers are unable to supply the product you require.
Should we be unable to supply a product due to the inability of our suppliers to provide the product we are under no obligation to do anything other than remove the product from our site and refund your payment in full.
Goods may only be returned to us by first obtaining a Returns Authorisation Number through our Returns procedure.
All contracts and terms and conditions will be made in the English language only.
BHP Sport cannot guarantee that www.Speedwaydvd.com will be provided fault free and we do not undertake or warrant that Speedwaydvd will be free from defects.
BHP Sport may temporarily suspend www.Speedwaydvd.com either partially or completely for any reason. We will restore www.Speedwaydvd.com as soon as reasonably practicable after a suspension. We will not be liable to you for any loss which you may incur as a result of any such suspension.
If BHP Sport is unable to provide www.Speedwaydvd.com for reasons beyond our control such as technical failure, lightning, flood, or exceptionally severe weather, fire or explosion, civil disorder, war, or military operations, natural or local emergency, anything done by government or other competent authority or industrial disputes of any kind (whether or not involving our employees), BHP Sport will not be liable.
BHP Sport may vary these terms and conditions from time to time by posting revised terms and conditions on the web site. Your continued use of the Site following BHP Sport's posting of any changes will constitute your acceptance of such changes. If you do not agree to the changes of these terms and conditions then you must stop using this web site immediately other than to request your account be closed via customer services.
Except as expressly permitted by these terms and conditions, you may not copy, reproduce, redistribute, download, republish, transmit, display, adapt, alter, create derivative works from or otherwise extract or re-utilise any of the contents of this site. In particular, you may not cache any of the contents for access by third parties nor mirror any content.
Where we link to other web sites not operated by BHP Sport it does not imply any endorsement of the material contained on the sites or of the owners.
All rights, including copyright, in the content of these web pages from time to time are owned or controlled for these purposes by BHP Sport.
All trade marks, names, and logos are the proprietary marks of us or of our associated companies. Marks identifying third parties are owned or licensed by those third parties or their associated companies. Nothing in these terms and conditions in any way confers on you any licence or right under any trade marks, names or logos.
These Terms and Conditions together with all sub-texts below and your order confirmation constitute the Contract.
Payment methods
Payment methods currently accepted on Speedwaydvd:
- VISA Credit Card
- VISA Delta
- Mastercard
- Maestro (UK Maestro only)
- Switch
- Solo
- Electron
Payment Methods NOT Currently Accepted:
- American Express (AMEX)
- Cheques (coming soon)
- Cash
- JCB
- Bank Transfer
- Finance/Credit Account
NOCHEX processes all card payments (on behalf of BHP Sport)made by our customers for a fee which is included in the price paid. The total price paid remains the same.
Payment Authorisation
If your payment is declined it could be for a variety of reasons. For security purposes we will not specify exactly what the problem is. However, any of the following could be wrong:
- The credit card number
- The cardholder's name does not match the one on the card
- The start or expiry date
- The security/CV2 code
- The issue number
- The customer address does not match the cardholder's address
- The delivery address does not match the cardholder's address
Delivery / Shipping
Our standard delivery charge is £3.00 including VAT per delivery within the UK.
Our European delivery charge is £5.00 including VAT per delivery. Our Worldwide delivery charge is £6.00 including VAT per delivery. We do not offer a mechanism for specifying part delivery. Only complete orders will be dispatched. All orders will be dispatched within 1-2 working days following our receipt of your order. All UK deliveries will be dispatched using Royal Mail’s 2nd class recorded and are subject to their delivery timescales. All European and Worldwide deliveries will be dispatched using Royal Mail’s Air Mail International Signed For service. Timings are dependent on Royal Mail’s and their local agent’s timescales. In all cases a signature will be required upon delivery. If there is no one at home to sign for the delivery a card will be left Post Office’s (or local agent’s) contact information on it for you to arrange a suitable day for re-delivery or collection. If the goods are not collected in good time, they will be returned to us. Any costs incurred by us may be charged back to you. BHP Sport shall have no liability to you for any delay in the delivery of products ordered or any other matters to the extent that the delay is due to any event outside our reasonable control, including but not limited to, acts of God, war, flood, fire, labour disputes, strikes, lock-outs, riots, civil commotion, malicious damage, explosion, governmental actions and any other similar events. If goods arrive damaged or if there are items missing from the delivery you must either refuse delivery (clearly stating the goods are to be returned to sender) or note this on the Royal Mail’s (or local agent’s) delivery paperwork at the time of signing for the goods. You will then have seven working days to contact us using a durable medium (email, letter or fax) to notify us of the situation. Any delivery that is refused or returned to us due to your failure to arrange redelivery or pick up the goods from their depot may result in us charging an administration fee against any refund due to you.Product Information
Although BHP Sport endeavours to ensure the accuracy of all information or images on this web site, neither BHP Sport nor any directors, employees or other representatives will be liable for damages of any kind arising out of or in connection with the use of this site.
We reserve the right to change specifications without notice, although we will endeavour to update the information on the web site as soon as possible.
All trademarks are acknowledged as belonging to their respective holders.
Prices
All product prices quoted are in UK Pounds Sterling and inclusive of VAT.
Pricing and availability information is subject to change without notice. In the event that the price is incorrectly listed due to typographical error, or due to a typographical error from our suppliers, we reserve the right to refuse, cancel or refund any orders.
Discounts and Promotional Prices
Any discount or promotional price may have its own separate terms and conditions. These will be available on the web site (usually by clicking on a web link relating to the discount or promotional price) or by requesting them from customer services either by email, letter or fax.
If you return any discounted or promotional product you will be refunded at the discounted or promotional price.
Warranty
All products supplied are covered by the terms and conditions of the original manufacturers' warranty. The warranty does not apply to defects resulting from improper or inadequate installation, use or maintenance; actions or modifications by unauthorised third parties or the customer; or accidental or wilful damage. BHP Sport accepts no liability for manufacturers' terms and conditions, warranties, or imposed conditions that a manufacturer may request with a given warranty.
These terms and conditions do not affect your statutory rights under the Sale of Goods Act 1979, Unfair Contract Terms Act 1977 or any amendment thereof, Consumer Protection (Distance Selling Regulations 2000).
Failure by BHP Sport to enforce at any time or for any period any one or more of the conditions shall not be a waiver of them or of the right at any time to enforce all of them.
Your Right To Cancel / Distance Selling Regulations
During the first seven working days after delivery you have a cooling off period during which you may cancel the contract with BHP Sport and return the goods. This gives you the opportunity to view the goods to the same extent you would if you were purchasing them face to face in a shop that is by viewing the box/packaging and possibly its contents. If there are no seals or cellophane on the (outer) packaging you may open the box and inspect the contents but the individual seals on any contents inside must not be broken and you must not use the product (please see the exception notes below specifically pertaining to software). If you install and/or register any software and/or hardware you do not have the right to cancel the contract under the Distance Selling Regulations. If you "use" or open the product i.e. Open it by breaking ANY seal, connect it up, install it, try it out, test it or use it then you do not have the right to cancel the contract under the Distance Selling Regulations.
You must inform BHP Sport of your intention in writing or other durable medium (e.g. by letter, fax or email to customer services - but NOT by telephone) within seven working days from the day after you receive the goods.
If you exercise your right to cancel the contract, the goods must be returned in their original packaging and in their original condition. During the time between delivery and returning the goods you are obliged to take reasonable care of the goods. The cost of returning the goods will not be paid by BHP Sport - you must pay the cost. If the goods are returned damaged, opened with any broken seal, at our expense or are simply not returned, BHP Sport, under UK law, has the right to charge you with the direct costs of recovery.
Within UK law once the goods are returned and checked, but within 30 days of your cancellation notice, BHP Sport will refund your money using the original payment method you used (other than in exceptional circumstances such as the credit card is no longer valid whereby the refund will be made by cheque to your confirmed postal address).
The Consumer Protection (Distance Selling) Regulations 2000 are applicable only to sales to consumers, defined as "any natural person who is acting for purposes that are outside his or her business".
Returns Policy
Consumers
In accordance with the Distance Selling Regulations you have the right to cancel your order within the first seven working days after delivery. Please see the "Your Right To Cancel" section above for more information and the strict legal rules that apply to these regulations. For the purposes of the Distance Selling Regulations a consumer is defined as "any natural person who is acting for purposes that are outside his or her business". After the initial cooling off period our standard terms and conditions apply.
Businesses
Our standard returns policy as detailed below applies. In order for us to make a distinction between business and consumer transactions we regard all orders placed with a business name in the billing/invoice address to be a business transaction.
All customers
There are strict rules for when goods can be returned but they do not affect your statutory rights under the Sale of Goods Act 1979, Unfair Contract Terms Act 1977 or any amendment thereof, Consumer Protection (Distance Selling Regulations 2000).
All goods
Distance Selling Regulations notwithstanding the following rules apply for returning goods:
- THE ITEM IS DEAD ON ARRIVAL (DOA) = The product is non functional on delivery. It does not work at all.
The repair, replacement or refund of the DOA product is at the supplier or manufacturer's discretion dependant on the individual warranty terms of the product and the manufacturer. In all cases of a DOA where we are notified within three working days of the delivery of the product BHP Sport will attempt to obtain a new, replacement product on your behalf as part of our normal returns process but there is no guarantee of this. If we are not notified within three working days of delivery the product will be classified as "faulty" (see below). - THE ITEM IS/BECOMES FAULTY = The product does not work correctly or stops working correctly.
- Within one month of purchase a repair, replacement or refund of the product is at BHP Sport's discretion. In most cases a replacement or repair will be carried out by the supplier/manufacturer.
- After one month from purchase up to the end of the warranty period the replacement, repair or refund of the product is at the supplier or manufacturer's discretion. At this point the manufacturer has the right to "repair" the product or replace it with a new or "refurbished" product. BHP Sport has no responsibility or liability in such cases.
- Outside of the warranty period the repair, replacement or refund of the product is at the supplier or manufacturer's discretion (usually in accordance with an Extended Repair Program or similar). In most cases the supplier, manufacturer or BHP Sport has no responsibility or liability.
GOODS DO NOT "CONFORM TO CONTRACT" = The product must be as described, fit for purpose and of satisfactory quality (i.e. not inherently faulty at the time of sale). - BHP Sport's Terms and Conditions not withstanding, E&OE and without prejudice to the Sale Of Goods Act the repair, replacement or (partial) refund of the product is at BHP Sport's discretion.
IN ALL CASES:
- Unless otherwise specified (by law) the cost of returning the items whether it be for a (part) refund, repair or replacement is the customer's responsibility and not BHP Sport, our suppliers or the manufacturer.
- Where a product is returned it should be returned complete, in its original packaging and without obvious marks, dirt or damage (unless this occurred during delivery to you). If there are any items missing BHP Sport reserves the right to recover the costs of replacing the missing items from you.
- Where a product is not faulty/DOA and is returned opened with any seal broken a restocking and/or repackaging charge will apply. This is up to 50% of the cost of the product as invoiced to you at the time of sale.
- Where replacement or repairs are necessary they will usually be carried out by the relevant manufacturer or supplier and NOT by BHP Sport.
- Where a refund is to be issued by BHP Sport, upon the agreement for return between you and BHP Sport, your correct completion of an RMA form and the successful return of the product satisfactory to our requirements and/or the supplier/manufacturer. All refunds will be issued as soon as possible but, by law, within 30 days from BHP Sport the return request/correctly completed RMA form.
- If free delivery was given on your order and by returning one or more products and the balance of goods received is subsequently below the free delivery qualifying amount, the standard cost of delivery will be deducted from the refund amount.
- Where an extra delivery charge has been applied (for quicker delivery or delivery outside our standard delivery area) and goods are subsequently returned under the Distance Selling Regulations, the maximum amount of delivery that will be refunded is our standard delivery charge in force at the time
- In cases where a product is returned due to an incompatibility with your system or the inability of the product to meet a specific requirement that is outside the scope of the product's original intended use (including cases/skins/sleeves that do not fit the product it is intended for as stated on the product's description page or products that are a specific colour and are 'not liked' because of the actual colour when received), either of which could have been verified before the order was placed, the cost of delivery will be deducted from the refund amount.
RMA = Return Merchandise Authorisation
Security
Speedwaydvd uses industry standard practices and technologies including, but not limited to, Secure Socket Layers, data encryption and firewalls. However, information transferred over the Internet cannot be guaranteed to be completely 100% secure. Therefore, we employ many different security techniques to protect such data from unauthorised access by users inside and outside the company but we cannot ensure or warrant the security of any information you transmit to us and you do so at your own risk.
At the time of "checkout" you should check that your web browser has established a "secure connection" to our server. This is usually in the form of a padlock symbol/icon in one of the corners of your web browser window (dependent on the web browser you are using).
Fraud
It is a crime to use a false name or a known invalid credit card to order. Anyone caught wilfully entering an erroneous or fictitious order will be prosecuted to the fullest extent of the law. BHP Sport tracks the electronic "fingerprints" of every order placed on Speedwaydvd to enable us and all legitimate crime prevention and prosecution authorities to trace individual users engaging in criminal activities on our website.
Any fraudulent activity will be fully investigated in conjunction with the relevant law enforcement departments.
Minors
The Speedwaydvd website is not intended for minors. If you are under the age of 15 you may only submit personal information to us or browse the site with the supervision of a parent or guardian. Orders will not be accepted from minors (i.e. those people under the age of 18).
Privacy Policy
www.Speedwaydvd.com is owned and operated by BHP Sport, registered in the UK by law . We take all reasonable care to comply with the requirements of the UK Data Protection Act 1998 relating to the personal information you supply on this web site.
YOUR PERSONAL INFORMATION The personal information gathered could include name, delivery address, email address, mobile/home telephone number and personal preferences. This information is gathered at the time of registration. By completing the registration process, you accept the Terms and Conditions of BHP Sport.
Your personal information is transferred and stored securely. If any of this information changes or is incorrect you can log into your account and update your information.
At the time of registering or updating your personal information you will also be given the opportunity to request/decline marketing emails such as newsletters. However, you may continue to receive mailings for a short period while your change of preference is being processed.
We may use your contact details to notify you about important functionality changes and alterations to the web site such as major changes to our terms and conditions. The primary use of the personal information gathered is to process your order and to provide you with a personalised online shopping experience at any of the BHP sites.
Unless required by law your personal information will not be supplied to any third parties without your consent. We do not currently sell, trade or rent your personal information to other parties. However, in the future we may choose to do so with trusted third parties. In this event, only customers who have expressly consented that their personal information can be passed to third parties will be included.
You have the right to ask for a printed copy of your personal information on payment of a small fee. This will be £10 plus VAT.
Because we provide links to other web sites we highly recommend that you view the privacy policies of those web sites as they are not governed by this Privacy Policy.
COOKIES
We may use technology to track the patterns of behaviour of customers to our web site. This will include cookies, which are stored on your computer. Thus information and data may be automatically collected through the use of these cookies. Cookies are small text files that our web site can use to recognise repeat customers.
Most popular web browsers usually have the ability to prevent the computer storing cookies but if this is enabled, the site will not allow you to make purchases as it will not maintain a shopping cart.
Because we provide links to other web sites we would like to warn you that those web sites may use their own cookies. We have no access to, or control over those cookies.
CHANGES TO THE PRIVACY POLICY
BHP Sport may vary this Privacy Policy from time to time by posting a revised Privacy Policy on the website. Your continued use of the site following BHP Sport's posting of any changes will constitute your acceptance of such changes. If you do not agree to the changes of this Privacy Policy then you must stop using this web site immediately other than to request your account be closed via customer services.
Working Days
By UK law "working day" means any day EXCEPT Saturdays, Sundays or an official UK bank holiday.
Contact Details
Feel free to contact us by email, by post, by phone or by simply completing the contact form below.
SALES
Telephone: +44 (0)20 7722 2261
Email: speedwaydvd@bhp-sport.com
ADDRESS
Speedwaydvd
BHP Sport
2a Utopia Village,
7 Chalcot Road
London NW1 8LH
United Kingdom
Please note that this address is purely a contact address. You cannot pick goods up from here, no stock is held here, it is not a warehouse or shop.
Company Registration Number = 1529057
VAT Registration Number = GB 371 1251 85
